Returns & Exchanges
At Trainz, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase doesn't fit or meet your expectations, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Log into your Trainz account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Affix the prepaid return label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing