Frequently Asked Questions
Everything you need to know about shopping with Trainz.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Return shipping is free for domestic customer exchanges.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna.
Are your materials sustainably sourced?
Trainz is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.